Privacy Policy
Last Updated: February 28, 2026
Introduction
Ayvant IT & Cybersecurity Inc. ("Ayvant," "we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
By using our website, services, or communicating with us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Fill out forms on our website (contact forms, quote requests, newsletter sign-ups)
- Communicate with us via email, phone, or text message
- Use our IT support services or client portal
- Engage with our live chat feature
- Subscribe to our newsletter or marketing communications
Types of information we may collect include:
- Contact Information: Name, email address, phone number, business address
- Business Information: Company name, job title, industry
- Communication Records: Records of your communications with us
- Technical Information: IP address, browser type, device information (collected automatically)
- Service-Related Information: Information necessary to provide IT support services
How We Use Your Information
We use your personal information for the following purposes:
- To provide and deliver IT support and cybersecurity services
- To respond to your inquiries and communicate with you
- To send service-related notifications and updates
- To send marketing communications (with your consent)
- To improve our website and services
- To comply with legal obligations
- To protect our rights and prevent fraud
Communications Consent
Email Marketing
By subscribing to our newsletter or providing your email address, you consent to receive marketing emails from Ayvant IT & Cybersecurity Inc. These emails may include cybersecurity tips, IT insights, service updates, and promotional offers. In accordance with Canada's Anti-Spam Legislation (CASL), all marketing emails will include clear identification of the sender, our contact information, and an easy unsubscribe mechanism. You may withdraw your consent at any time by clicking the "unsubscribe" link in any email or by contacting us directly.
Text Messaging (SMS)
If you provide your mobile phone number and consent to receive text messages, we may send you SMS communications regarding service appointments, urgent security alerts, support ticket updates, and promotional messages. Message and data rates may apply depending on your mobile carrier. You may opt out of text messages at any time by replying "STOP" to any message or by contacting us directly. Text messaging consent is not a condition of purchasing our services.
Phone Calls
By providing your phone number, you consent to receive phone calls from Ayvant IT & Cybersecurity Inc. for purposes including responding to your inquiries, providing support services, discussing your IT needs, and follow-up communications. We respect your time and will make reasonable efforts to contact you during business hours unless you request otherwise. You may opt out of promotional calls at any time by informing us of your preference.
We Do Not Sell Your Personal Information
Ayvant IT & Cybersecurity Inc. does not sell, rent, trade, or otherwise transfer your personal information to third parties for their marketing purposes.
Your trust is essential to our business. We are committed to maintaining the confidentiality of your personal information and will only share it as described in this Privacy Policy or with your explicit consent.
When We May Share Your Information
We may share your personal information only in the following limited circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., cloud hosting, CRM systems), subject to confidentiality agreements
- Legal Requirements: When required by law, court order, or government regulation
- Protection of Rights: To protect our rights, privacy, safety, or property, or that of our clients or the public
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice provided to you
- With Your Consent: In any other situation where you have provided explicit consent
Data Security
As a cybersecurity company, we take the protection of your personal information seriously. We implement appropriate technical, administrative, and physical safeguards to protect your information, including:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and monitoring
- Employee training on privacy and security practices
- Incident response procedures
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely destroy or anonymize it.
Your Rights Under BC and Canadian Privacy Law
Under PIPA (British Columbia) and PIPEDA (Canada), you have the following rights:
- Access: Request access to your personal information held by us
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal of Consent: Withdraw your consent to the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions)
- Complaint: File a complaint with the Office of the Information and Privacy Commissioner for British Columbia or the Privacy Commissioner of Canada
To exercise any of these rights, please contact our Privacy Officer using the contact information below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact our Privacy Officer:
Ayvant IT & Cybersecurity Inc.
Privacy Officer
20627 Fraser Hwy, Langley, BC V3A 4G4
Email: hello@ayvant.ca
Phone: (604) 239-2090
You may also contact the Office of the Information and Privacy Commissioner for British Columbia at www.oipc.bc.ca or the Privacy Commissioner of Canada at www.priv.gc.ca.